Terms & Conditions

Hosts may accept or decline booking requests at their discretion, provided that decisions are made fairly and in accordance with these Terms. Where a booking request is declined, the Host may be required to provide a clear and reasonable reason.

The Active Circle reserves the right to review decline reasons where a Member raises a concern or where there is a pattern of potentially unfair, discriminatory, or unreasonable decisions.

Where The Active Circle considers a decline reason or pattern of behaviour to be unfair, discriminatory, inappropriate, or otherwise inconsistent with these Terms, we may issue a warning to the Host. Repeated or serious concerns may result in further action, including increased monitoring, restrictions on the Host’s ability to create or manage activities, suspension, or removal of the Host’s account from the Platform.

The Active Circle is intended to provide a safe and convenient environment for Members and Hosts to communicate, organise activities and make bookings.

Members and Hosts must not use the Platform to share, request or exchange personal contact information for the purpose of moving communication, bookings or payments away from The Active Circle. This includes, but is not limited to:

• Personal telephone or mobile numbers
• Personal or private email addresses
• Social media usernames, profiles or handles
• WhatsApp, Telegram, Signal or other messaging account details
• Personal website or other external contact details
• Any other information intended to enable direct contact or transactions outside the Platform

Members and Hosts must not encourage or direct other users to contact them privately or arrange bookings or payments outside The Active Circle where doing so is intended to bypass the Platform or its processes, as transactions on the Platform are safely processed through our payment partner, Stripe.

Online Session Links

Where an activity is held online, the Host may provide the relevant meeting link:

• Through one broadcast message to confirmed attendees, sent no earlier than 24 hours before the scheduled start time

Meeting links must not be shared with Members individually outside the Platform or provided in advance for the purpose of moving communication away from The Active Circle.

Hosts must not include personal contact details, social media information or other external communication details alongside an online meeting link.

Broadcast Messages

For each activity, a Host may send one broadcast message to confirmed attendees for the purpose of providing the online meeting link or essential information relating to the session.

Hosts must not use broadcast messaging to:

• Share personal contact details
• Promote private or external communication channels
• Direct Members to arrange bookings or payments outside The Active Circle
• Send repeated or unnecessary external links
• Circumvent any Platform rules, booking processes or payment arrangements

All activity-related communication should remain within The Active Circle unless otherwise permitted by these Terms.

Monitoring and Enforcement

The Active Circle reserves the right, where technically possible and where appropriate, to monitor, review or investigate communications and content shared through the Platform for the purpose of enforcing these Terms, protecting Members, preventing misuse and maintaining the integrity of the Platform.

Members and Hosts should not assume that communications made through the Platform are private where they relate to Platform activity, bookings, payments, safety or potential breaches of these Terms.

Any attempt to bypass The Active Circle, move bookings or payments off the Platform, or repeatedly share prohibited contact information may result in action being taken against the account.

Depending on the circumstances and seriousness of the breach, The Active Circle may issue a warning, remove content, restrict messaging or activity-hosting privileges, cancel bookings, suspend an account, or permanently remove the user from the Platform.