Maintenance and Support 

About

MAINTENANCE AND SUPPORT

Munix Studio provides website maintenance services and mobile app maintenance and support services for businesses that need their digital products to stay secure, fast, and fully functional after launch. We cover website support and maintenance across custom builds, WordPress, Shopify, Webflow, Magento, and web application maintenance for custom-built platforms.

Our maintenance plans are flexible and affordable, covering security updates, bug fixes, performance optimisation, regular backups, content updates, and ongoing technical support. Whether you need a managed support service for a single site or maintenance coverage across multiple web and mobile products, we structure the plan around what your setup actually requires.

Our Process

A simple, guided journey

  1. Step 1
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    Site and App Audit

    We begin every new maintenance engagement with a full technical audit of your website or app covering security vulnerabilities, outdated dependencies, performance issues, and anything that needs immediate attention. This gives us a clear baseline and ensures nothing is missed from day one of the support plan.

  2. Step 2
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    Monitoring and Alerts

    We set up continuous monitoring across uptime, performance, and security so issues are identified and flagged before they affect your users. Website managed support services are only effective when problems are caught proactively rather than reported by visitors after the fact.

  3. Step 3
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    Updates, Security Patches and Bug Fixes

    We apply platform updates, plugin and dependency updates, and security patches on a regular schedule. Bug fixes are handled as they arise with response times matched to the severity of the issue. This applies equally to web application maintenance and mobile app maintenance services.

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    Backups and Recovery

    We run scheduled backups and maintain recovery procedures so your data and codebase are protected against accidental loss, failed updates, or unexpected incidents. For ecommerce and database-driven sites this is a critical layer of protection that affordable website maintenance services should always include.

  5. Step 5
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    Ongoing Support and Reporting

    We provide responsive support for technical queries, content updates, and change requests as part of your plan. Monthly reporting keeps you informed on what has been done, what is upcoming, and the current health status of your website or app.

FAQ

Frequently Asked Questions

We provide website maintenance and support services for WordPress, Shopify, Webflow, Magento, Drupal, and custom-built websites and web applications. For mobile we cover iOS apps, Android apps, and cross-platform apps built with React Native or Flutter. If your platform is not listed, contact us and we will confirm whether we can support it before you commit to a plan.
A standard website maintenance plan with Munix Studio covers uptime monitoring, security updates and patches, plugin and dependency updates, regular backups, bug fixes, basic content updates, and monthly reporting. Website maintenance services can be extended to include more frequent content changes, SEO implementation support, performance optimisation, and feature additions depending on what your site requires.
Yes. Mobile app maintenance and support services cover app store compliance updates, OS compatibility updates for new iOS and Android versions, bug fixes, performance monitoring, backend maintenance, and feature additions. Apps that go without regular maintenance quickly accumulate technical debt and compatibility issues that become expensive to fix in bulk, so consistent monthly support is nearly always more cost-effective than periodic large-scale fixes.
Website maintenance services cost varies based on the platform, the size and complexity of the site, and the level of support included in the plan. Basic plans covering monitoring, updates, and security patches start at a lower monthly rate. Plans that include content updates, priority response times, and development support are priced higher. We provide a clear quote after reviewing your site so you know exactly what is covered before committing.
Yes. Ecommerce website maintenance services require particular attention to platform updates, payment gateway compatibility, product catalogue management, and security given the sensitivity of transaction data. We provide maintenance support for Shopify and Magento ecommerce sites and for custom ecommerce web applications, with update schedules and testing processes designed to avoid disruption to live stores.
Yes. We regularly take over website maintenance and support for sites built by other agencies or freelancers. We start with a full technical audit to understand the codebase, identify any existing issues, and document the setup before beginning ongoing support. The handover process is straightforward and we can usually begin support within a few days of receiving access.
Website maintenance refers to the proactive, scheduled work that keeps a site healthy, covering updates, backups, security patches, and performance checks. Website support refers to reactive assistance when something breaks or when you need a change made. Our plans include both because neither is effective in isolation. A site that is well-maintained but has no support channel leaves you without help when something unexpected happens, and a support-only plan without proactive maintenance means problems accumulate until they become critical.
Yes. WordPress website management and support is one of our most common maintenance engagements. WordPress sites require regular core updates, theme and plugin updates, security hardening, and performance optimisation to stay secure and fast. We manage all of this on a scheduled basis and provide support for content updates and technical issues as part of the plan.

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